1. Return Policy Overview
We accept return requests within 30 days of receipt of the item. If you are not satisfied with the product you purchased or the product has quality problems, you can apply for a return or exchange.
2. Return conditions
Returned merchandise must be in original, unused, and intact packaging.
Please bring your proof of purchase or order number to return the product so that we can process your refund or exchange more quickly.
3. Return process
Contact Customer Service: Please contact our customer service team via email ([email protected]) to provide order information and explain the reason for return.
Review and Confirmation: We will review your return request and provide you with further guidance once we confirm it is eligible.
Refund or Exchange: Once your return request is approved, you may choose to receive a refund or exchange. Refunds will be processed upon receipt of the returned merchandise and the refund amount will be credited back to your payment method.
4. Refund time limit
Refund processing time depends on the payment method you selected and your bank’s processing time. Typically, refunds will be processed within 7-14 business days of receipt of the returned item.
5. Contact us
If you have any questions or need assistance with our returns and refunds policy, please feel free to contact our customer service team. We are here to support you.
6. Modify policy
We reserve the right to modify our return and refund policy at any time. Please check this page regularly for the latest policy information.